Terms and Conditions

Interpretation

1.1.     Consumer means a person who purchases goods and services for personal use including the purchase of goods on behalf of someone else.

1.2.     Goods means any goods that we supply to you, of the number and description as set out in the order/quote or by verbal or written agreement.

1.3.     Services means any services that we (Worle Glass and Joinery Ltd) supply to you set out in the order/quote or by verbal or written agreement.

1.4.     Order means the customers order for the goods and services from the supplier as set out in writing or verbally agreed to.

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Goods

2.1.     The description of goods is set out in our quote to you. Any description from our website, catalogues or brochures are for illustrative purposes only and there may be small discrepancies in colour, design or size. Please check your quote carefully for job/goods details before accepting your quote. Once you have given the go ahead for your job you are agreeing that the goods and services outlined are correct.

2.2.     In the case of goods made to your special requirements (i.e. Joinery) it is your responsibility to insure that any information/design you provide is accurately described on your quote and discussed with our team before accepting a quote to go ahead with your order. To avoid any issues, it is best to discuss jobs with our team and let us measure up for the order.

2.3.    Any order that goes ahead with measurements provided by you will be at your own risk. If any goods that are manufactured and/or ordered (from your measurements) are the wrong size you will be liable to pay for any corrections/replacements as well as the original goods.

2.4.     In the unlikely event that any order is measured incorrectly by us, we will correct/replace free of charge to rectify our mistake.

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Price

3.1.     The Price of the goods and/or services supplied for you will be stated in your quote.

3.2.     This is not including any other services or goods supplied to you by us after quotation (or once your job has started) where you have agreed verbally or in writing for the supply of the additional goods or services.

3.3.     These additions will be charged at the appropriate cost; we will not supply additional goods or services without your request.

3.4.     We will not provide additional services or goods for free, unless stated by us in writing.

3.5.     All Prices Quoted Include VAT (unless otherwise stated)

3.6.     All Quotations will lapse after four months if not accepted, re-quoting will be needed after 4 months (unless otherwise stated).

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Wait times

4.1.      All wait times are estimates only and will be outlined on your quotation. They are from your acceptance of your quotation not you receiving your quotation.

4.2.      Wait time may be extended by us (generally only over bank holidays, staff absences or problems arising from supplier wait times). We will inform you if your wait time is to be extended.

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Fitting (Delivery)/Collection

5.1.      We will agree a date with you for fitting your order once we have got your final measurements (usually taken by a member of our team) and have received your deposit payment.

5.2.      If you are collecting your goods/order we will inform you when your order is ready for collection and will hold it until you are available to collect. 

5.3.      We may reschedule or suspend the fitting of your order if circumstances endanger the health and/or safety of our staff or the public. (Including adverse weather conditions, aggression/violence towards our staff, safe access unavailable)

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Payment terms

6.1.      You will be asked for a 25% none refundable deposit on acceptance of your Quote, you must pay this on receipt of your deposit invoice for us to go ahead with your quote. (Unless an alternative agreement has been made.)

6.2.      You can pay us by card payment (can be taken over the phone), cash, cheque or bank transfer.

6.3.      You must pay us in full on receipt of your invoice. If there is a problem with payment, please contact us and we will do what we can to understand and help with any issue you may have in regard to payment.  

6.4.       If you fail to pay within 30 days of receiving your invoice (unless otherwise agreed) we may, suspend, cancel or refuse to do future works for you.   

6.5.       While you owe us money, we own all goods supplied to you, until you have paid us in full.

6.6.       If you fail to pay after 30 days from receiving your invoice and/or after a reminder for payment we may take further action as required to recover amounts owing to us.

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Risk and Title

7.1.       Risk of damage to goods will pass to you when the goods are in your possession if you are collecting the goods yourself or on receipt of goods if delivered to you but not fitted by us.

7.2.       If we are providing services (e.g. fitting goods) for you the risk of damage to goods will pass to you once the fitting of the goods has been completed.

7.3.       If any goods are proven to be faulty, we will do all that is reasonably practicable to replace said faulty goods.

7.4.       You do not own the goods until we have received payment in full. If payment is overdue, a step occurs towards your bankruptcy or you fail to pay, we can choose, by notice, to cancel any subsequent quotations accepted by you and end any right for you to use the goods within your possession, that have not been paid for, in which case you must return them or allow us to collect them.

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Guarantee

8.1.       Hardwood, softwood and oak joinery that are supplied and fitted by ourselves are all guaranteed for 5 years against rot and defect, providing that the product was supplied with a top coat finish.

8.2.         ACCOYA Joinery products have a 50 year Warranty against rot above ground provided by ACCSYS for more information visit Accoya Warranty - Unrivalled 50 Year Warranty - Highly Tested (our Guarantee for Accoya is as above for hardwood, softwood and Oak).

8.3.        All joinery that is supplied primed only MUST be painted within a week of fitting and will not receive a guarantee if this is not adhered to.

8.4.         All joinery products must be maintained and painted/varnished/oiled at least once a year. Any products that haven’t been maintained will weather and defect overtime (Including discolouration e.g. oak colours to grey/black).

8.5.         Worle Glass and Joinery ltd will rectify any defective workmanship of Hardwood, Softwood and Oak joinery up to a year of the completion date free of charge as long as the product has been maintained (after its initial weeks painting if primed only product.)

8.6          All joinery products that have not been maintained (or painted within a week of installation, for primed only products) will not qualify for this guarantee.

8.7.         Double glazed units supplied by Worle Glass and Joinery Ltd will come with a manufactures guarantee of 5 years when used with timber products and 10 years when used with UPVC and aluminum products. (5 years on replacement units, without replacing frames) 

8.8.         UPVC products have a Guarantee of 10 years

8.9.         Aluminium Products have a guarantee of 10 years

8.10.       All Ironmongery/Furniture will have its individual manufactures Guarantees (Usually 1 Year dependent on manufacturer, contact us with any problems) 

8.11.        Any Maintenance for windows and doors (adjustments etc) is covered for 1 year from fitting.   

8.12.       These guarantees do not cover accidental, purposeful or criminal damage, any damage caused by human error or purpose should be taken up with your insurance company (and if criminal damage your local authority).

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Cancellation

9.1.         Once you have accepted your order, paid the deposit and we have placed orders (with our suppliers) or commenced manufacturing your products you may not cancel your order unless we have agreed in writing.  

9.2.         If the order is canceled, for any reason, you are to pay us for all stock finished or unfinished that we may then hold or be bound to pay for (if we are able to cancel the order before manufacture, we will not hold you to payment of items that we do not hold or are not bound to pay for)

9.3           If you fail to pay within 30 days of receiving your invoice (unless otherwise agreed) we may, suspend, cancel or refuse to do future or additional works for you.

9.4.          If we are unable to perform our obligations to you (or able to perform them only at unreasonable cost) because of circumstances beyond our control, we may cancel or suspend any of our obligations to you, without liability. Examples of those circumstances include act of God, Accident, Explosion, War, Terrorism, Fire, Flood, Transport delays, difficulty in obtaining supplies.

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Privacy

10.1.          Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.

10.2.          Please note we may only transfer personal information about you to those we may appoint to administer your account or recover amounts owing. That may include, for example, passing information about you to our insurers, debt recovery agents and solicitors, if you fail to pay us.